Redactory Terms of Service
Effective Date: January 25, 2026
Provider: Redactory ("Provider," "we," "us," "our", the "Service")
Contact: support@redactory.app
1. Acceptance of These Terms
By accessing or using the Service, you ("Customer," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you use the Service on behalf of an organization, you represent you have authority to bind that organization, and "you" includes that organization.
2. Description of the Service
The Service provides:
(a) automated checks to assess whether redactions in documents appear safe based on automated techniques, and
(b) if enabled and purchased, tools apply permanent redaction to supported documents and deliver an output file.
Key safety policy: The Service may label results as PASS, FAIL, or UNCERTAIN. We may block output delivery unless post-processing verification returns PASS.
3. Eligibility and Account Registration
You must provide accurate account information and maintain the security of your credentials. You are responsible for all activity under your account. You must promptly notify us of unauthorized use.
4. Customer Content and Rights
4.1 Customer Content
"Customer Content" means documents, files, text, and other materials you upload or submit to the Service.
4.2 Ownership
You retain all rights in Customer Content. We do not claim ownership.
4.3 License to Provide the Service
You grant Provider a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and improve the Service, and to prevent fraud and abuse, consistent with the Privacy Policy and any Data Processing Addendum ("DPA") that applies.
4.4 Your Responsibilities
You represent and warrant that:
- You have all the necessary rights to upload and process Customer Content.
- Your use complies with applicable laws and does not violate third-party rights.
- You are solely responsible for reviewing outputs before sharing or relying on them.
5. No Legal Advice; No Guaranteed Results
The Service is not a law firm and does not provide legal advice. Redaction is inherently complex. While the Service uses automated checks, we do not guarantee that outputs are error-free, fully compliant with all legal/regulatory standards, or immune from all possible reconstruction or inference methods.
You are responsible for validating whether a document is appropriate for your purpose, including legal filings, disclosures, or regulated submissions.
6. Use Restrictions (Acceptable Use)
You agree not to:
- Use the Service for unlawful, harmful, or fraudulent purposes.
- Upload content that violates applicable law or third-party rights.
- Attempt to probe, scan, or test the vulnerability of the Service or bypass security controls.
- Reverse engineer the Service or access it using automated means except via approved interfaces.
- Upload malware or exploit files designed to compromise systems.
- Use the Service to process content you do not have the right to process (e.g., stolen documents).
We may suspend or terminate access for violations or suspected abuse.
7. File Retention and Deletion (Product Policy Summary)
The Service is designed to minimize retention by default, but processing may require temporary storage. Specific retention behavior is described in the Privacy Policy and, if applicable, your settings within the Service. You acknowledge that:
- Some metadata (e.g., job timestamps, file size, results, security logs) may be retained for security, billing, and operational integrity.
- Output availability may be time-limited and may require download within a defined window.
8. Paid Features, Credits, and Purchases
8.1 Credits
If the Service offers credits, credits are a prepaid right to request certain processing (e.g., permanent redaction) subject to these Terms. Credits:
- Have no cash value and are non-transferable unless we explicitly allow it.
- May expire if disclosed at purchase.
- Are consumed per the rules shown in the Service at the time of purchase.
8.2 Billing and Payment Processing
Payments are processed by third-party payment processors (e.g., Stripe). Your payment is subject to their terms. You authorize us and our processor to charge your payment method for purchases you initiate.
8.3 Refunds
Refund policy: [Insert policy, e.g., "All sales final" or "Refunds within X days if…", and clarify treatment of unused credits.]
8.4 Taxes
You are responsible for any taxes associated with your purchases, except where we are required by law to collect and remit.
9. Suspension, Termination, and Account Deactivation/Deletion
We may suspend or terminate access immediately if we reasonably believe you are violating these Terms, creating risk, or using the Service unlawfully.
You may deactivate or request deletion of your account via the Service. Deletion is governed by the Privacy Policy and may take time to complete, particularly for backups and security logs.
10. Intellectual Property
We own all rights in the Service, including software, features, and documentation, excluding Customer Content. You receive a limited, revocable, non-transferable license to use the Service as permitted under these Terms.
11. Confidentiality
We will use reasonable care to protect Customer Content as described in the Privacy Policy and any DPA. You agree to keep any non-public information about the Service (e.g., security details, pricing terms for enterprise plans) confidential.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, PROVIDER DOES NOT WARRANT THAT:
- THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
- ANY REDACTION RESULT WILL BE COMPLETE OR SUFFICIENT FOR YOUR PURPOSE;
- THE SERVICE WILL DETECT ALL POSSIBLE FORMS OF RECOVERABLE CONTENT OR INFORMATION LEAKAGE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- PROVIDER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
- PROVIDER'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO PROVIDER FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow certain limitations; in that case, liability is limited to the maximum extent permitted by law.
14. Indemnification
You will defend, indemnify, and hold harmless Provider and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your Customer Content;
- Your use of the Service (including outputs) in violation of these Terms or applicable law;
- Alleged infringement or misappropriation of third-party rights by your Customer Content;
- Your negligence or willful misconduct.
Provider may assume control of the defense of any matter you indemnify, and you agree to cooperate.
15. Waiver of Jury Trial; Arbitration; Class Action Waiver (US)
15.1 Waiver of Jury Trial
YOU AND PROVIDER WAIVE ANY RIGHT TO A JURY TRIAL.
15.2 Arbitration Agreement
Except for claims eligible for small claims court and claims for injunctive relief related to intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its applicable rules.
Arbitration will take place in Essex County, New Jersey, unless the parties agree otherwise. The arbitrator may award the same damages and relief as a court, consistent with these Terms.
15.3 Class Action Waiver
YOU AND PROVIDER AGREE THAT DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
If this class action waiver is found unenforceable, the arbitration agreement may be void as to that dispute.
16. Governing Law
These Terms are governed by the laws of the State of California, excluding conflict of laws rules, except where federal law applies.
17. Changes to These Terms
We may update these Terms by posting the updated version and changing the Effective Date. Material changes will be communicated via the Service or email. Continued use after the effective date constitutes acceptance.